Terms and Conditions

1. Agreement to Terms

By accessing and using iStudySmarter.online ("we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our service.

2. Use License

Permission is granted to temporarily access the materials on iStudySmarter.online for personal, commercial use only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials
  • Use the materials for any commercial purpose
  • Attempt to decompile or reverse engineer any software contained on the website
  • Remove any copyright or other proprietary notations from the materials

3. Third-Party Processing

By using our service and uploading files, you acknowledge and agree that:

  • Your uploaded files will be processed by third-party services, including but not limited to Google Cloud Vision API and Google Gemini API
  • These third-party services are used for:
    • Text extraction from images
    • Content analysis and processing
    • Generation of study materials
  • While we ensure secure transmission of your files, the processing occurs on third-party servers
  • Files are temporarily processed and immediately deleted after processing is complete
  • We do not grant these third parties any rights to use your content beyond what's necessary for providing our service
  • The use of these third-party services is subject to their respective terms of service and privacy policies

For more information about how we handle your files, please refer to our Privacy Policy.

4. Cancellation and Refund Policy

We offer a 14-day refund window for your most recent credit purchase, subject to the following conditions:

  • Refunds are only available for your most recent credit purchase
  • The refund window expires 14 days after your purchase
  • You can only request a refund if you haven't used any credits from your most recent purchase
  • Once you use any amount of credits from your purchase, you lose the right to request a refund
  • Only one refund request can be active at a time
  • Refunds are processed within 24-48 hours of request submission

To request a refund:

  • Log into your account and go to Account Settings
  • Look for the "Request Refund" button in the Account Actions section
  • The refund button will be disabled and show a message if:
    • You have no recent purchases
    • The 14-day refund period has expired
    • You've used credits from your last purchase
    • You already have a pending refund request
  • If eligible, click the button and confirm your refund request
  • Your credits will be withheld while the refund is processed
  • You can cancel your refund request at any time to regain access to your credits

Important Notes:

  • Refund requests are automatically rejected if you've used any credits from the purchase
  • The refund window is strictly enforced and cannot be extended
  • We reserve the right to refuse refunds if we detect abuse or fraudulent behavior
  • Refunded credits are immediately deducted from your account balance
  • If you cancel a refund request, your withheld credits will be restored to your account

If you're experiencing any issues with the refund process, please contact us through our contact page.

5. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding your account credentials and for any activities under your account.

Account Deletion

When you request to delete your account:

  • Your account will be permanently deleted within 24 hours of your deletion request
  • If you log in again before the 24-hour period expires, the deletion process will be automatically cancelled
  • Any remaining credits in deleted accounts are non-refundable
  • Once an account is permanently deleted, it cannot be recovered
  • All materials generated through our service (including study notes, summaries, and other AI-generated content) will be permanently deleted and cannot be recovered

6. Service and Terms Modifications

We reserve the right to:

  • Modify or withdraw our service, and any service or material we provide, in our sole discretion without notice
  • Update these Terms and Conditions at any time without prior notice
  • Modify our Privacy Policy at any time without prior notice

By continuing to use our service after any modifications to the Terms or Privacy Policy, you agree to be bound by the modified terms. It is your responsibility to check our Terms and Privacy Policy periodically for changes. If you do not agree with any modifications, you must stop using our service.

While we may attempt to notify users of significant changes, we are under no obligation to do so. Your continued use of iStudySmarter.online following any modifications to the Terms or Privacy Policy constitutes your acceptance of those modifications.

7. Privacy

Your use of our service is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

8. Disclaimer and Study Assistance Limitations

The materials and services on iStudySmarter.online are provided on an 'as is' basis. While we strive to provide helpful study assistance, you acknowledge and agree that:

  • Our AI-powered study assistance is designed to support your learning journey, not replace traditional study methods or guarantee academic success
  • The app may not identify all essential study materials or topics that could appear in your exams
  • Academic success depends on multiple factors beyond our service, including your personal effort, understanding, and preparation
  • We are not responsible for any academic outcomes, including but not limited to exam results, grades, or certification outcomes
  • The app should be used as a supplementary tool alongside your primary study materials, course requirements, and instructor guidance

Important Notice: While iStudySmarter aims to enhance your study experience, it should not be relied upon as your sole or primary method of exam preparation. Your success in examinations, assessments, or academic pursuits remains your responsibility.

We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. By using our service, you acknowledge these limitations and assume full responsibility for your academic outcomes.

9. Limitations

In no event shall iStudySmarter.online or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use our materials, even if we or an authorized representative has been notified orally or in writing of the possibility of such damage.

10. Contact Information

If you have any questions about these Terms, please contact us through our contact page.